Items that qualify for a return must be returned in original condition, unused and unwashed with all original labels and packaging attached and intact. The item must not have been altered in any way. Please provide proof of purchase.

Latiniknit.com reserves the right to not offer a refund where the fault or damage is a result of misuse or lack of care.

Return shipping costs are customer’s responsibility. Registered post with a tracking number is recommended.

Latiniknit.com is not responsible for items damaged or lost in the shipping process and a refund will not be issued on returned goods not received by Latiniknit.com.

Once the item is received, a full refund is issued.

By default refunds or returns are not offered for change of mind or misreading item’s description and specifications.

In case the buyer insists on returning an item, please take into consideration the restocking fees stated below:

The buyer changes their mind about a purchase and returns an item in the original condition within the stated 7-day return timeframe - restocking fee of 20% on the item’s original price applies.

The buyer changes their mind about a purchase and returns an item in the original condition  within the stated 7-day return time frame, but the seller receives the item used or damaged  - restocking fee of 50% on the item`s original price applies.

The buyer changes their mind about a purchase and returns an item within the stated 7-day return time frame, but the seller receives the item materially different from the original item shipped to the buyer - no refund is due.

The refund will exclude the initial shipping cost.

The refund will be processed 7 days after closing signed agreement between buyer and sender. Buyer is free to choose payment method: transfer, card, PayPal. Transaction fees of the refund will be charged to buyer and that fee will be stated on that signed agreement.

It is customer’s responsibility to provide a valid and complete physical shipping address.

If an item gets returned because of an incomplete or wrong shipping address, the item will be re-sent, but the customer is responsible for paying the re-shipment.

If a purchased item is unclaimed and gets returned to sender, no refund is due.

Customs Fees for Non UE Countries

Please note that all shipments to destinations outside of the UE may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.

Returns address:
Patrice Soulier
K Valu 385/8
102 00 Prague
Czech Republic